Performance Management: Confronting Poor Performance

As a consultant to dozens of companies, I have learned that many leaders, managers, and supervisors don’t do a good job of confronting problem performance or behavior. It is challenging to do so and seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the employees who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.

A Seven Step Process for Improving Performance and Behavior

Developing the confidence and ability to speak respectfully, candidly and yet firmly to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization. The purpose of this course is to teach you how. You’ll learn a simple approach to setting and communicating your expectations for employee compliance. Then, you’ll learn a proven, 7-step strategy for confronting difficult or non-compliant employees. I’ll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.

Who is this course for:

  • Owners of small businesses
  • Anyone who manages or supervises people