Performance Management: Confronting Poor Performance

As a consultant to dozens of companies, I have learned that many leaders, managers, and supervisors don’t do a good job of confronting problem performance or behavior. It is challenging to do so and seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the employees who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority. The purpose of this course is to show you ways to improve the work performance of all your employees. 

A Seven Step Process to Improve Work Performance and Employee Behavior

Developing the confidence and ability to speak respectfully, candidly and yet firmly to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization. This performance management course will teach you how. You’ll learn a performance management process to set and communicate your expectations to your employees. Then, you’ll learn a proven, 7-step strategy for confronting difficult or non-compliant employees. I’ll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.

By watching this performance management course, you will be able to:

  • Build trust and goodwill
  • Create a climate which brings out the best in people
  • Learn best practices in performance management
  • Clarify “non-negotiables”in three critical areas 
  • Set clear performance expectations for individual employees
  • Confront poor performing employees 
  • Gain support from other leader

This course is for:

  • Owners of small businesses
  • Anyone who manages or supervises people