Empowering people to make strengthening choices
Resistance is common, whether at home or work. You propose an idea and someone pushes back. It’s a good idea, even in their best self-interest and yet they resist. It’s easy to get frustrated and end up entangled in a power struggle that demoralizes everyone and harms the relationship. So, what do you do? Here’s […]
Hi my friend, A mother came to me a few weeks back about her rebellious son who is lying, refusing to spend time with the family, and retreating to his bedroom. She wanted to know what she and her husband should do. Of course, I started by listening. I wanted to show empathy and respect […]
+ I introduced the topic of deep listening in my last blog post. I think of listening as suspending judgment and being fully present with another person to understand his or her experience or point of view. Listening well is one of the best gifts we can give another person. Not only does deep listening […]
Listening is thought of as a soft skill. Perhaps the softest of the soft skills. What’s the big deal, we might ask? We listen every day. It’s something we learned to do as children and it comes naturally. And yet, I’m going to suggest that it is not that easy to learn the skill […]
If you’ve been following me the last few weeks, you’re aware that I teach four phases in resolving conflict: Preparation, Invitation, Exploration, and Collaboration. Last week I wrote about the first two phases and this week I want to explain the last two phases. Phase III: Exploration-The Heart of Resolving Conflict Exploration is exploring the […]
My purpose is to make it easier for you to resolve conflict by teaching you a structure and process for initiating and navigating sensitive conversations successfully. I’m going to teach you a four-phase process for resolving conflict, which I’ve gleaned from my years of professional experience.
Conflict is inevitable. No surprise. The question is how we resolve conflict. The most emotionally intelligent people in any field or walk of life understand conflict management. They don’t deal with conflict management by retreating or sweeping it under the rug, nor by coming off as aggressive and imposing their will on others. They learn […]
In my last article, I introduced four styles of communication. In this article, I want to do a deeper dive into the meaning of collaboration, the alternative to the patterns of dominating, accommodating, and avoiding. The truth is that all these styles have their place in day-to-day life. However, collaboration becomes crucial as the topic […]
