I’m excited to announce that my course entitled “How to Give Feedback to Poor Performing, Difficult People” has just been added to the Udemy for Business collection. This matters because of the exclusive nature of the Udemy for Business content (~5% of all courses published on Udemy). What the Course is About My experience […]

Thinking Like a CEO I want to let you know I that just launched a new course entitled “Thinking Like a CEO.” The course is for any of you who lead others or even work for a company or organization (including volunteer organization) and want to better understand and even speak about your organization in […]

If you’ve been with me the last several weeks, you know I’m writing about the importance and power of listening. Now I want to talk about how to improve listening skills. I use the word “skill” because listening is something we can practice and develop. But, truthfully, I’m not sure “skill” is the best word […]

Resistance is common, whether at home or work. You propose an idea and someone pushes back. It’s a good idea, even in their best self-interest and yet they resist. It’s easy to get frustrated and end up entangled in a power struggle that demoralizes everyone and harms the relationship. So, what do you do? Here’s […]

In a past article, I suggested that listening is at the heart of all healthy relationships, whether at home or on the job. In this article, I want to illustrate the power of listening at work. Here’s a story for you. From excitement to endurance Mitchell worked for a large manufacturing company for 18 years. […]

Hi my friend, I have just launched my new course entitled “Leadership to Engage Hearts and Minds: 17 Tools to Improve Your Team Management and Build Employee Engagement.” As a thank you to my email subscribers, I’m offering the course to you free (full price $99) if you enroll in the next three days. The course […]

Research tells us that 70-80% of leaders spend a good deal of their time in a reactive mode. You probably know what I mean. They’re down in the weeds, sometimes fighting fires or dealing with the crisis of the moment or handling day-to-day issues to keep an organization running smoothly. And, I get that some […]

In my last blog post, I shared my personal bias that most employees want to succeed. They want to contribute and make a difference. Furthermore, it’s our job as leaders to make this possible by creating a culture which empowers people; a culture in which everyone wants to give their best. Yet so often this […]

In my transition from practicing psychology to full-time consulting, I was asked to serve as a director of Human Resources for a 2000-person electronics firm in the Pacific Northwest. My initial reaction was “No. I have no training in HR and am not qualified.” However, after some back and forth with the company president, I […]

If I’m really honest with myself I feel pretty dismayed by the political debate in the country (USA) today. We have become so polarized and tribal, even in our local communities, that we can’t carry on a sincere conversation without people being offended and either shutting down or attacking those with differing opinions. How unfortunate […]